Terms and Conditions of the online store
www.RoadStyler.com

valid from December 25, 2014.

§1
Identification of the Seller

1. The owner of the Store is:
SENTOCOM Andrzej Skiba
based in Poland: 87-800 Wloclawek, ul. Mechanikow 8
NIP: 888-131-78-00
REGON: 340036500
Tel. +48 605-201-703, +48 54 414-07-93
E-mail: shop@roadstyler.com

The address provided above is also the address of the store and the warehouse from which the goods are shipped.

§2
General

1. The online store [hereinafter referred to as the Store] conducts retail sales via the Internet on the basis of these Terms and Conditions [hereinafter referred to as the Regulations].
2. Consumer [hereinafter referred to as Customer] is a natural person who enters into a legal transaction with the Store that is not directly related to his or her business or professional activity. (Civil Code Art. 22)
3. Entrepreneur [hereinafter Entrepreneur] is a person/entity/organization that enters into a legal transaction with the Store related to its business and professional activity.
4. The Regulations are an integral part of the sales contract concluded with the Customer/Entrepreneur.
5. The goods available in the Store are free from physical and legal defects. The exception are goods displayed in the Store’s auctions, with a physical defect clearly indicated in the description. These items can be purchased at a lower price.
6. In the case of foreign shipments, prices do not include customs duties, VAT and other taxes applicable in the recipient’s country. The customer is obliged to pay these fees on his own.

§3
Orders

1. Orders can be placed as follows:
• via the form available on the Store’s website (customer’s basket),
• by e-mail to the address available on the Store’s website,
• by phone to the numbers provided on the Store’s website,
• in person at the Store’s headquarters during the hours specified on the “Contact” page.
2. The condition for the execution of the order is that the Customer/Entrepreneur provides data enabling verification of the Customer/Entrepreneur and the recipient of the goods. The store confirms acceptance of the order by sending a message to the e-mail address provided when placing the order, describing the subject of the order. The store has the right to refuse to accept the order, limit the payment method or require prepayment if the order raises reasonable doubts as to the truthfulness and reliability of the data provided or the method of payment.
3. The parties are bound by the information contained on the Store’s website for the purchased goods at the time of placing the order, in particular: price, characteristics of the goods, their features, elements included in the set, delivery dates and method.
4. The information available on the Store’s website does not constitute an offer within the meaning of the Civil Code. When placing an order, the Customer/Entrepreneur submits an offer to purchase a specific product.
5. By placing an order, the Customer/Entrepreneur submits an offer to conclude a sales contract for the ordered products.
6. After placing the order, a message is sent to the indicated e-mail address with information about the next stages of order fulfillment:
• After verification of the placed order, the Store sends information about the acceptance of the order for processing to the e-mail address provided by the Customer/Entrepreneur. Information about acceptance of the order for execution is the Seller’s declaration of acceptance of the offer referred to in §3 section 5 above and upon its receipt by the Customer/Entrepreneur, a Sales Agreement is concluded.
7. After concluding the Sales Agreement, the Store confirms its terms to the Customer/Entrepreneur by sending them to the e-mail address of the Customer/Entrepreneur or in writing to the address indicated by the Customer/Entrepreneur when placing the order.
8. If you choose the payment method by transfer, the order processing time will be counted from the moment when the funds for the Customer/Entrepreneur’s order are credited to the Store’s bank account.
9. The Store is liable to the Customer/Entrepreneur under the warranty law regulated by the Civil Code of April 23, 1964 (Journal of Laws No. 16, item 93, as amended) for a period of 24 months. A detailed description of the complaint procedure can be found in §6 of these regulations.

§4
Payments

1. The Customer/Entrepreneur has a choice of payment methods:
• payment by transfer (prepayment),
• payment on delivery (cash on delivery) – only in Poland,
• payment via Przelewy24 (credit cards, BLIK electronic payments and e-transfer).
• PayPal payment.
2. Shipping prices are specified in the order summary.
3. The condition for releasing the goods is payment for the goods and shipment.

§5
Shipment of goods

1. The Store sends the ordered goods via courier companies or Poczta Polska.
2. The store is the manufacturer of RoadStyler elements offered on the website. The current structure of the Store makes it impossible to provide the actual availability of goods automatically. You should take into account additional waiting time related to the production of the ordered product.
3. The shipping date is extended by the period between placing the order and the date the payment is credited to the Store’s bank account.

§6
Complaints

1. In the event of non-compliance of the goods with the contract, the Customer/Entrepreneur should return the complained goods to the Store along with a description of the non-compliance. Shipping costs are covered by the Customer/Entrepreneur. Address to which the Customer/Entrepreneur should send the goods:
SENTOCOM Andrzej Skiba
ul.Mechanikow 8
87-800 Wloclawek
POLAND
2. The Store responds to the Customer/Entrepreneur’s complaint within 14 days from the return of the goods along with a description of the non-compliance.
3. If the fulfillment of a justified complaint involves sending the Customer/Entrepreneur new goods or removing non-conformities, the delivery costs are borne by the Store.
4. If the complaint is accepted, the Store refunds the costs of shipping the goods to the Customer/Entrepreneur. If the Customer/Entrepreneur has chosen a method of delivery of the item other than the cheapest one offered by the Store, the Store will not reimburse the Customer/Entrepreneur for additional costs incurred. The store will only refund the cost of the cheapest delivery of a given item to the customer/entrepreneur.
5. Each Customer/Entrepreneur may use out-of-court methods of dealing with complaints and pursuing claims. In this respect, the Client/Entrepreneur may use mediation. Lists of permanent mediators and existing mediation centers are provided and made available by the Presidents of the relevant District Courts. More information on resolving consumer disputes can be found at http://www.uokik.gov.pl/spory_konsumenckie.php
6. The template of the complaint form is attached as Annex 2 to the Regulations.
7. The Store is liable to the Customer/Entrepreneur under the warranty law regulated by the Civil Code of April 23, 1964 (Journal of Laws No. 16, item 93, as amended) for a period of 24 months.

§7
Right to withdraw from the contract

1. Pursuant to the Consumer Rights Act of May 30, 2014. The customer has the right to withdraw from the contract without giving a reason.
2. The right to withdraw from the contract is effective if the Customer sends a declaration of withdrawal from the contract within 14 days from the date of delivery of the goods. To meet the deadline, it is enough to submit a declaration before its expiry. The declaration can be submitted on the form, the template of which is an annex to the Act on Consumer Rights of May 30, 2014 (constituting Annex No. 1 to the regulations) or by e-mail to the following address: shop@roadstyler.com
3. The customer returns the goods to the Store within 14 days of submitting the declaration of withdrawal from the contract at his own expense.
4. Within 3 business days of receiving the shipment, the Store will check the condition of the delivered product.
5. The store returns the funds using the same payment method used by the customer. In the case of payment by payment card, the refund is made to the card.
6. The customer covers all direct costs of returning the items (e.g. costs of packaging, security, shipping).
7. The Customer is not entitled to the right of withdrawal in the following contract cases:
• in which the subject of the service is a non-prefabricated item, manufactured according to the Customer’s specifications or serving to meet his individual needs (e.g. individual element patterns, external coating other than the one available in the system);
• in which the subject of the service is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery;
• about the provision of services, if the Store has fully performed the service with the express consent of the Customer, who was informed before the start of the service that after the Store has provided the service, he will lose the right to withdraw from the contract;
• in which the price or remuneration depends on fluctuations in the financial market, over which the Store has no control and which may occur before the deadline for withdrawal from the contract;
• in which the subject of the service is an item that deteriorates quickly or has a short shelf life;
• in which the subject of the service are items which, after delivery, due to their nature, are inseparably connected with other items;
• in which the subject of the service are alcoholic beverages, the price of which was agreed upon when concluding the sales contract, and whose delivery can only take place after 30 days and whose value depends on market fluctuations over which the entrepreneur has no control;
• in which the Customer expressly requested that the Store come to him for urgent repair or maintenance (if the Store additionally provides other services than those requested by the Customer, or provides items other than spare parts necessary to perform the repair or maintenance, the right to withdraw the Customer is entitled to the contract in relation to additional services or items);
• in which the subject of the service are sound or visual recordings or computer programs delivered in a sealed package, if the package was opened after delivery;
• delivery of newspapers, periodicals or magazines, with the exception of subscription contracts;
• concluded by public auction;
• provision of accommodation services other than for residential purposes, transportation of goods, car rental, catering, services related to recreation, entertainment, sports or cultural events, if the contract specifies the day or period of service provision;
• providing digital content that is not saved on a tangible medium, if the performance of the service began with the Customer’s express consent before the deadline for withdrawal from the contract and after the Store informed him about the loss of the right to withdraw from the contract.
8. The Entrepreneur is not entitled to withdraw from the contract without giving a reason.

§8
Discount codes

1. Discount code – an electronic code in alphanumeric form, entitling the Customer to redeem it in the Store in the form of a percentage discount calculated on the value of the order (excluding shipping costs).
2. The discount code is provided in the form of an electronic letter sent to the Customer’s e-mail address or by providing the discount code during a promotion organized by the Online Store.
3. Using the sent discount code is voluntary. The customer has the option not to use the provided discount code.
4. The value of the discount is distributed proportionally to all products in the basket.
5. Discount codes do not add up. Two codes cannot be used in one purchase.
6. The discount code cannot be exchanged for cash.
7. Discount codes are not means of payment, but only amount or percentage discounts granted by the Store.
8. The customer activates the discount by adding the selected product from the list to the Cart and then entering the discount code in the field marked “Coupon code”. After entering the correct code and accepting it by clicking the “Use coupon” button, the customer is granted a discount based on the current retail price of the product.
9. Discount codes have specific expiry dates, as informed by the Store. The store has the right to refuse to use a discount code if its validity period has expired. Therefore, the discount code expires upon its expiry date.
10. The Store has the right to refuse to make purchases using a Discount Code in the following cases:
– when the discount code is used by a person who is not entitled to the discount,
– in the event of incorrect calculation of the discount code caused by a failure of the Store.
11. In the event of returning goods purchased under the promotion, the Customer will receive a refund of the product value shown on the receipt. The discount value is not returned to the Customer.
12. Discount codes in the Store apply to Customers and Entrepreneurs who are not distributors of the RoadStyler brand.

§9
Sale

1. The store organizes periodic shopping promotions.
2. The duration of a given promotion is not regulated and is not published in advance in the Store.
3. Each promotion may have its own price reduction thresholds and its own duration.
4. Information about the terms of the promotion is published in the form of a pop-up message on the “Shop” page and on the “Cart” page.
5. Promotions in the Store apply to Customers and Entrepreneurs who are not distributors of the RoadStyler brand.

§10
Intellectual property

1. It is prohibited to use any materials published on the Store’s website (including photos and descriptions of goods) without the written consent of the Store.
2. The RoadStyler logo and name are registered trademarks and their use without our consent is prohibited.
3. It is prohibited to copy and reproduce products and graphics published on the Store’s website.

§11
Entry into force and changes to the Regulations

1. The Regulations enter into force on the day of publication on the Store’s website.
2. These Regulations may be changed.
3. Changes to the Regulations will be published on the Store’s website.
4. Information about changes to the Regulations will be sent to the Customer/Entrepreneur to the e-mail address indicated in the order.
5. Changes to the Regulations enter into force after 14 days from the date of their publication in the manner specified in section. 3.
6. The Store considers that the Customer/Entrepreneur has accepted the changes to the regulations if he has not terminated the contract by the end of the period specified in section. 5
7. In matters not regulated by the provisions of these Regulations, Polish law shall apply, in particular the provisions of the Civil Code and the Act of May 30, 2014 on consumer rights.

SENTOCOM always strives to settle any issue relating to RoadStyler products in a way that is beneficial to the customer. As we want to maintain friendly relationships with you, we believe a nice talk can do much more than many formal letters.

Best regards,
Andrzej Skiba
Owner

 


Appendix 1

WITHDRAWAL FORM

(this form should be completed and returned only if you wish to withdraw from the contract)

SENTOCOM Andrzej Skiba
ul.Mechanikow 8
87-800 Wloclawek
shop@roadstyler.com

I _________________________________________

I hereby inform about my withdrawal from the contract for the supply of the following items:
______________________________________________________________

______________________________________________________________

______________________________________________________________

Date of conclusion of the contract/delivery:____________________________________

Consumer’s name and surname:______________________________________

Consumer Address:______________________________________________

Consumer Signature*:___________________________________________
*only when the form is sent in paper form

Date: ________________________________________

 


Annex No. 2

COMPLAINT FORM

SENTOCOM Andrzej Skiba
ul.Mechanikow 8
87-800 Wloclawek
shop@roadstyler.com

I __________________________________

I hereby inform you about the detection of defects in the following products:
_____________________________________________________________
_____________________________________________________________
_____________________________________________________________

_____________________________________________________________
_____________________________________________________________

Detailed description of detected defects:__________________________________
____________________________________________________________
_____________________________________________________________
_____________________________________________________________
_____________________________________________________________
_____________________________________________________________
_____________________________________________________________
_____________________________________________________________
_____________________________________________________________
_____________________________________________________________
_____________________________________________________________
_____________________________________________________________
_____________________________________________________________
_____________________________________________________________
_____________________________________________________________

Date of conclusion of the contract/delivery:___________________________________

Consumer’s name and surname:_____________________________________

Consumer Address:______________________________________________

Consumer Signature*:___________________________________________
*only when the form is sent in paper form

Date: ________________

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